ProteinSnaps Account Deletion

When you delete your ProteinSnaps account, you permanently remove access to your profile and request deletion of the personal data associated with that account from our active systems.

Account deletion is permanent. Once completed, your account cannot be restored and deleted personal data cannot be recovered.

You can request permanent account deletion directly within the ProteinSnaps app:

1. Open the ProteinSnaps app on your iPhone, iPad, or Android device.
2. Go to the 'Me' tab.
3. Scroll to the footer of the page.
4. Tap 'Delete Account' (shown in red text).
5. Confirm your choice when prompted to finalize the deletion request.

Don't have access to the app? Email proteinsnaps@lumexforge.com from the email address linked to your account with the subject "Delete my account", and we will delete your account and all associated data within 30 days.

If you are unable to access the app, you may also request account deletion through our Contact page. Please provide the email address associated with your ProteinSnaps account. We may ask you to verify your identity before processing the request.

When you confirm account deletion in the app, the deletion process begins for your ProteinSnaps account. Your access to the account and its data in the app will end as part of this process.

Personal data linked to your account is removed from our active systems as part of deletion. Deletion is intended to be completed promptly once confirmed; limited technical or backup copies may persist for a short period before being purged as part of routine security and backup operations.

We do not specify a fixed number of days for every deletion step, as timing may depend on system processing and legal requirements. If you contact us regarding a deletion request, we will respond and assist you with the status of your request.

When your ProteinSnaps account is deleted, we remove personal data associated with your account from our active systems, including:

• Account credentials (email and authentication profile)
• Nutrition and meal data (logs, macros, meal history, AI analysis results)
• Body stats (weight, measurements, goals, water intake, and related metrics)
• Workout and progress data (workout history and progress photos you stored)
• AI coaching and insights tied to your account
• User-generated content you submitted through the app
• App preferences and profile information

We do not retain personal account data for ongoing use after deletion, except in the following limited circumstances:

• Legal compliance: Where retention is required by applicable law, regulation, or valid legal process
• Security and fraud prevention: Minimal records needed to prevent abuse, secure our systems, or resolve disputes
• Technical backups: Encrypted backup systems may briefly retain data before automatic purging as part of standard infrastructure practices
• Aggregated or de-identified data: Information that no longer identifies you, used only for analytics or service improvement where permitted

We do not sell your personal data. Retained information, if any, is kept only for the purposes described above and not for marketing.

Removing or uninstalling ProteinSnaps from your device does not delete your account or personal data. Your account and stored data remain on our servers until you complete the in-app account deletion process or submit a verified deletion request through our Contact page.

If you reinstall ProteinSnaps after uninstalling, you may still be able to sign in to your existing account unless you have deleted it.

If you have an active ProteinSnaps premium subscription, deleting your account does not automatically cancel your subscription. On iOS: Subscriptions are managed by Apple. Open Settings, tap your name, then tap Subscriptions, and select ProteinSnaps to cancel or change your plan. On Android: Subscriptions are managed by Google. Open the Google Play Store, tap your profile icon, then tap Payments and subscriptions, and select ProteinSnaps to cancel or change your plan. Refunds and billing questions are handled by Apple or Google according to their respective policies. LumexForge does not process payment refunds directly.

For more information about how ProteinSnaps collects, uses, and protects your data, please read our ProteinSnaps Privacy Policy.

If you need help deleting your account, verifying a deletion request, or have questions about your data, contact us:

Support: proteinsnaps@lumexforge.com

LumexForge (ProteinSnaps)